We value your feedback and are committed to resolving any concerns you may have as quickly as possible.
Step 1: Email Our Support Team
If you would like to raise a complaint, please email us at support@zonkeysupport.co.uk with the subject line “Complaint.”
Your email will be logged in our customer management system, and a senior team member will acknowledge receipt within two working days. We will then investigate the matter thoroughly and provide a response.
If you feel your complaint has not been resolved to your satisfaction, you may escalate it to our company directors. To do so, please send a written letter to the following address:
Step 2: Escalate to the Company Directors
Zonkey Solutions Ltd
Podium, Cambridge House
1 Henry Street
Bath BA1 1BT
A company director will review your complaint and provide an outcome within five working days of receiving your letter.
What to Include in Your Complaint
To help us address your concerns effectively, please include as much detail as possible about the issue you have experienced. Providing all relevant information will ensure a more thorough investigation and quicker resolution.