Complaints

If you wish to raise a complaint please email us at support@zonkeysupport.co.uk using the subject line ‘Complaint’. This will be received by our customer management system and a senior team member will confirm receipt back within 2 working days, and will then investigate the issue.

If the issue is not resolved to your satisfaction, you can escalate the complaint by writing to the company directors via post to: Zonkey Solutions Ltd, Podium, Cambridge House, 1 Henry Street, Bath BA1 1BT

A company director will let you know the outcome within five working days of receipt of the complaint. Please include as much information as possible related to the problems you’ve encountered as it will enable us to be thorough in our report back to you.